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Customer Feedback

August 21, 2017 2:10 pm

happy faces
At the end of August our furnace stopped working. I contacted Rodman’s and after the problem was analyzed it was agreed that a new furnace would be the solution. We now have a brand new furnace – 10 years warranty – with 95% efficiency rating. Worry free for many winters! Thank you Rodman’s.

– Sal, Ajax

We’ve been very happy with all the services we’ve had from all of your personnel.

– Rita, Ajax

Delighted by the “Red Carpet” treatment from Rodman’s yesterday. The installers were very professional, very courteous and friendly. They did a wonderful job! Great to have a quiet furnace and a guarantee of a warm winter and a cool summer. Please congratulate your team.

– Val, Ajax

We are very pleased to say that the two workers did an excellent job. After the last caulking was applied to the outside wall where the new pipes were fed, they both cleaned up the leftover bits and pieces of litter from the patio. We are very pleased with the unit (A/C) as it doesn’t make the clanging sound when it starts up like our old one. We would recommend your company without a doubt.

– Norma & Jack, Ajax

Each time work was done here (recently a new furnace) we were most satisfied with the quality of the products and the technicians who installed them. The men were very efficient, pleasant and were very careful to protect floors when carrying in equipment and tools through the house… Over the past 20 years we have had service…technicians always arrive at the designated time and are courteous and capable…would heartily recommend Rodman’s to friends and neighbours.

– Edna, Pickering

My furnace died…at 6:30 am (on a Saturday) I called Rodman’s and got a live person to talk to. The tech arrived shortly after…reviewed the situation and informed me of a price for a new furnace…Monday morning I got a new furnace, on time and the Techs did a great job. Rodman’s did everything right from having a real person answer my call at 6:30 am on a Saturday, to keeping in touch and quickly replacing the furnace at the quoted price. Good solid work with no surprises. I will look at replacing my air conditioner this spring and Rodman’s will be my first contact.

– Jim, Brooklin

Just a quick note to commend the team on a great installation experience. Your team was quick and quiet – with minimum intrusion. My wife was working from home the day of the install. The team was quiet and respectful throughout.

Excellent all round. Much appreciated.

– S. Martin, Ajax

We have been a Rodman’s Heating & Air Conditioning customer for more than 25 years. They installed our first furnace in 1993 and in January 2013 we replaced it with a new furnace. We are very pleased with the new furnace and the men that came to install it did a great job.

Rodman’s supplied our current air conditioner and have serviced both our heating and cooling needs since we moved to Ajax in 1982. While some of the personnel have changed over the years, what has remained constant is their professional, friendly, timely service. We have had to call Rodman’s for emergency service two or three times over the past 25 years and they have always been prompt in identifying the source of the problem and fixed it in a very timely fashion.

We would highly recommend this local Ajax company for their continuing efforts to meet the needs in our community.

– Terry Pinkney, Ajax

Hi Kirk,
Over a year ago your sales team talked me into getting my duct work cleaned with your new machine that brushes out the pipes. When I arrived home I could not believe the difference in the air quality. I could breathe! For the previous decade I had been using medication and weekly allergy injections to cope with asthma. Since your guys cleaned my ductwork I have ceased all medications and injections with my doctor’s approval.

If this recommendation helps just one allergy sufferer it is worth it. If any potential candidates wish to discuss this with me give them my e mail. Thanks again guys.

– Kevin Byrne, Pickering

I would like to express my thanks to you and your staff for your prompt response when my furnace “packed it in” recently. When I phoned to report the problem, my call was returned almost immediately and less than an hour elapsed before a technician arrived..a day-and-a-half later, I was the proud(?) owner of a new high efficiency York high efficiency furnace….Over the years your company has demonstrated a commitment to superior workmanship and service. It is reassuring to know that should problems occur Rodman’s will respond quickly and efficiently. For that I thank you.

– Anne Hutchings, Ajax

I write to thank you for an exemplary installation and very prompt service indeed in response to my phoning your firm ‘out of the blue’ just before moving in to this house in Claremont.

– Peter Greenhill, Claremont

Just a brief note of thanks and appreciation for the recent installation of our new heating and cooling system. The quality of work and the professionalism of Rodman’s employees was outstanding. From my initial contact with your office staff to the completion of the work required, my expectations were exceeded. The work was completed in a very timely manner and the quality of the workmanship was excellent.

Although not the lowest price in the area, I am a firm believer in “you get what you pay for” and I feel that I received an exceptional value for the product and service from Rodman’s.
I would definitely recommend Rodman’s Heating & Air Conditioning to anyone considering replacing an existing system or looking for a reputable company for service of existing systems.

– Michael Lynch, Ajax

I’m sending you this letter to acknowledge the excellent service I received from yourself and your staff regarding the installation of my new furnace during the December holiday weekend. I contacted Rodman’s on the recommendation of my parents and aunt/uncle (both of which had bought their furnaces through Rodman’s). You were able to accommodate my urgent need and came out to give me a quote the next day and had your installers come out the day after.

I was impressed by Jordan’s and Glenn’s thoroughness in ensuring no damage would incur to my house while they replaced the old furnace. They deliberated for some time to ensure proper removal and installation of the furnace took place, and in the end, I was very satisfied with the results of the install…I have already noticed a considerable difference with my new furnace. The house feels much warmer and I’m also glad we invested in a programmable thermostat. I’m looking forward to seeing the cost savings!

Thanks again to you and your team. I’ll be sure to recommend Rodman’s to other friends/family.

Lenna Mori, Scarborough

My parents asked me to write to you to thank you for the great service Rodman’s provided on their new furnace purchase. They are very grateful that you could meet them on such short notice when their old furnace died, and that you quickly set the wheels in motion so they weren’t without heat for long at all. The installers were very friendly, efficient and tidy. Thank you to the office staff member who realized the cheque was written incorrectly and took the time to address it with the bank. Mom and dad will definitely recommend Rodman’s to their friends and neighbours. Thanks for taking such good care of them (I knew you would)!

– Aisling Brewer, Whitby

This is just a brief note to say thanks for the great job your team did servicing my needs earlier this year. The new air conditioner is humming along great and has done a super job these last few weeks keeping us cool during the ongoing heat wave. I am sure I will be equally pleased this fall with our new gas furnace versus the old electrical unit we had. I researched various companies, evaluated different hardware, secured several estimates – and chose Rodman’s. I made the right choice.

It all started with the courteous, helpful and professional people who answered the phones and did their very best to get me the help I needed….assess the job, answer my questions, provide additional insight, guide me and provide a quote – a competitive quote! I had a lower price but Rodman’s was close enough and I just felt better based on this experience so far with Rodman’s staff, their business reputation and tenure in Ajax, and their having won some of those “Reader’s Choice Awards.”

…The techs, by the way, knew what they were doing, put there heads down and did the job right. They always showed up when they said they would, the time estimate to complete the work was good, and they cleaned up after they finished. Thanks. There were a few more considerate things they did that I appreciated, to help finesse the job and insure that my future business needs in this area will go right back to Rodman’s Heating and Air Conditioning. Thanks again and best wishes for continued success.

– Doug Meagher, Ajax

With respect to the recent work done by your firm, I just wanted to say I am 100% pleased with the results. I only wished I had it done sooner because life without AC during the past July heat wave was not pleasant.

I was impressed with all aspects of the job. The initial assessment was correct and your crew showed up on time the next day. I was also pleased to see a bunch of young enthusiastic guys. A nice change from the old disgruntled malcontents where I work! They went hard all day and even brought in extra people to ensure it was completed that day. Everything works great and there was no cleanup to do.

I will use your services in the future if required and would highly recommend you to others.

– B. Harding, Ajax

Thanks to Rodman’s Heating & Air Conditioning, I received a professional installation of my new heating and air conditioning units. You arrived on time, delivered your promise of a first-class work, were extremely courteous, and left my basement in better shape than when you arrived.

As a Master Electrician with over 30 years experience, I’ve seen quality workmanship decline over the years. It’s a relief to find individuals and companies with integrity and expertise.
Russ, Mike, AJ, and Matt were more than simply expert installers – they’re talented craftsmen who take well-deserved pride in their work.

– Greg Grinfelds, Ajax

We had our new products (high-efficiency furnace and air conditioner) installed quickly on a date of our choosing. The installers were on time, pleasant, informative and very well mannered….Thank you for your excellent service to date and we anticipate nothing less in the future. I would highly recommend Rodman’s for both product and service to any of your potential clients.

– The Beaudettes, Whitby

We would like to take this opportunity to thank you and everyone at Rodman’s for another excellent sale and installation of our new air conditioning unit.

– Don and Bonnie Squires, Ajax

Just a note to thank you very much for your attention to detail and the level of professionalism displayed by all of your staff.

– Ruth Williamson, Pickering

With a 2 year old son, and a wife who is 7 months pregnant, I called Rodman’s late on a Tuesday afternoon, and not only did they return my call after hours, Rodman’s rearranged their schedule to have a new unit delivered and installed the next day!

– James Fraser, Whitby